Emotional Intelligence and its Psychological Impact on the Performance of Employees in Nigeria Health Sector

Document Type : Original Article

Authors

• Augustine Chibueze Iherobiem ^{1 ¶}
• Emmanuel Onyekachi Iherobiem ¹
• Gloria Chiamaka Iherobiem ²

¹ Olabisi Onabanjo University, Ogun State, Nigeria

² Imo State Polytechnic, Imo State, Nigeria

10.22067/jrrp.v13i3.2406-1104

Abstract

Purpose- The purpose of this study was to determine the extent to which emotional intelligence have a psychological impact on the performance of employees in Nigeria health sector
Design/methodology/approach- A descriptive survey research approach was employed to achieve this goal, and the study's population comprised of 102 nurses and doctors of State Hospital Ijebu Ode, Ogun State, Nigeria. Since nurses and doctors are recognized as the professionals who provide care services to patients in the organization, they make up the population. The Yamane formula was used to determine the sample size of 81, and the convenience sampling technique was used to select the respondents
Finding- Out of the questionnaire distributed 72 was completed and returned, yielding 89% response rate. The analysis's showed that emotional intelligence has a 52% variance in employee performance, with a R square value of 0.520. Additionally, it was discovered that employee performance was significantly and favorably impacted by the emotional intelligence predictor variables of self-awareness, self-management, social awareness, and relationship management with a βeta values of 0.341, 0.411, 0.217, and 0.381, respectively
Original/value- An organization cannot experience improved performance or a sustained competitive advantage if its human resources are not managed efficiently. This is because human resources are the only resources within the organization that possess thoughts, feelings, and hopes. The study results would help managers in the health sector increase awareness of emotional intelligence's value within their workplaces as doing so would benefit both the employee and the organization.

Keywords

• Self-Awareness
• Self-Management
• Social Awareness
• Relationship Management
• Emotional Intelligence
• Employee Performance

Main Subjects

• Rural Studies

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